Collections Specialist

Collections Specialist

• Position Purpose: Manage delinquent MCA accounts and work with clients to bring them back into good standing. Contact clients, negotiate repayment plans, and take appropriate actions to minimize losses.
• Job Responsibilities:
  • Contact clients with delinquent MCA accounts.
  • Investigate reasons for delinquency and assess financial situations.
  • Negotiate repayment plans and settlements.
  • Monitor payment arrangements and follow up with clients.
  • Maintain accurate records of collection activities.
  • Escalate complex cases to management.
• Educational Requirements: High school diploma or equivalent; Associate’s degree preferred.
• Experience Requirements: 1+ years of experience in collections, debt recovery, or a related role.
• Additional Requirements:
  • Strong communication and negotiation skills.
  • Ability to handle difficult conversations with empathy and professionalism.
  • Knowledge of collection laws and regulations.
  • Persistence and ability to work independently.
• Compensation & Other Benefits: Competitive salary, bonus potential based on performance, health insurance, paid time off, and opportunities for professional development.