Customer Service Representative

Customer Service Representative

• Position Purpose: Provide excellent customer service to MCA clients and address their inquiries regarding applications, funding, repayments, and other account-related matters.
• Job Responsibilities:
  • Respond to client inquiries via phone, email, or chat.
  • Provide information about MCA products and services.
  • Assist clients with application process and account management.
  • Resolve client issues and escalate complex cases.
  • Maintain accurate records of client interactions.
  • Contribute to improving customer service processes.
• Educational Requirements: High school diploma or equivalent; Associate’s degree preferred.
• Experience Requirements: 1+ years of experience in customer service or a related role.
• Additional Requirements:
  • Excellent communication and interpersonal skills.
  • Strong customer service orientation and problem-solving abilities.
  • Patience and empathy in dealing with client inquiries.
  • Knowledge of MCA products and processes is a plus.
• Compensation & Other Benefits: Competitive salary, health insurance, paid time off, and opportunities for professional development.